Hinterlands | Khoros Community

Boost customer satisfaction and grow your Khoros powered community with our award winning design and development services. Update your community today!

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Custom Community Development

Hinterlands transforms your Khoros Community with precision-engineered custom features, moving beyond the constraints of default platform capabilities. Our technical team excels in harnessing the Khoros API to design solutions uniquely aligned with your community's needs.

The culmination of this process includes the strategic integration of bespoke AI solutions, aimed at automating moderation and personalising member experiences, thereby significantly boosting engagement and enhancing the platform’s capabilities.

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Khoros Aurora for next-gen Communities

With the introduction of Khoros Aurora, the landscape of community platforms has undergone a significant evolution, presenting new opportunities for customisation, efficiency, and engagement. Hinterlands stands at the forefront, guiding your migration to Aurora with precision and foresight. Our expertise extends to adapting your existing customisations into Aurora's framework, ensuring a seamless transition that preserves the essence of your community while embracing innovation.

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Community theme design

Unlock the full potential of your Khoros Community with Hinterlands’ custom-tailored design and development services. Our expertise in creating bespoke, fully responsive designs ensures your platform not only matches but elevates your brand identity. By strategically integrating out-of-the-box functionalities with targeted custom solutions, we ensure you are maximising the Khoros platform and also uniquely enhancing your branded Community. This approach allows us to deliver a superior user experience that leverages the best of Khoros' capabilities, complemented by our bespoke innovations. Let us bring your vision to life with a design that's as unique as your community.

Community Integration

Seamlessly integrate your Khoros Community with essential third-party systems using Hinterlands' expertise. Our integration services connect your platform effortlessly with CRM systems, marketing automation tools, and other critical business applications, enhancing functionality and providing a unified user experience. We specialise in micro-services design and development to incorporate other content sources, such as knowledge bases, into your community. Our unified and federated search features ensure comprehensive community searches, including key content from across your organisation. Additionally, we offer custom third-party integration services for analytics, CRMs, and other external services, reducing silos across multiple SaaS products and creating a cohesive digital ecosystem.

Community Strategy

At Hinterlands, we leverage our deep understanding of online communication and engagement to craft comprehensive community strategies aligned with your business objectives. By conducting thorough audience analysis and user research, we tailor your platform to meet users' needs and expectations. Our expertise in user-centred design ensures every touchpoint within your Khoros Community is optimised for usability and satisfaction. We develop detailed strategic plans that drive engagement, foster loyalty, and enhance the user experience. Our services include personalised engagement tactics, innovative growth strategies, and performance metrics to refine and boost your community's success, ensuring long-term engagement and growth.

Community Customisation

Elevate your Khoros Community with Hinterlands’ bespoke customisation services. Our expert team leverages the full potential of Khoros API, LiQL, and GraphQL on Aurora, integrating custom React components to create unique custom elements. These enhancements not only improve your community's functionality but also provide a tailored user experience that resonates with your audience. With deep expertise in Khoros development, we seamlessly integrate third-party systems, including AI for moderation, automation, curation, and personalisation. These integrations expand your community’s capabilities, offering a richer user experience and connecting your platform with essential tools for a thriving community.

Platform Consultation

Leverage our extensive experience to maximise your Khoros Community’s potential. Since 2011, Hinterlands has been a trusted Khoros partner, offering in-depth technical consultations to help you navigate complex platform capabilities and integrations. Our under-the-hood knowledge allows us to improve site performance and enhance Web Core Vitals scores. We provide tailored advice on best practices, platform optimisations, and strategic enhancements to ensure your community runs smoothly and effectively. Specialising in thorough discovery and technical feasibility assessments, we understand your unique requirements and deliver actionable insights that align with your business goals. Our approach ensures custom features and integrations are both feasible and optimised for performance and scalability.

Content Management

Effective content management is vital for a thriving community. Hinterlands offers comprehensive services that cover strategy, planning, creation, and curation. We help you develop engaging content that resonates with your audience, using the Khoros platform to efficiently distribute and manage it. Our services keep your community vibrant and dynamic, fostering continuous engagement. We can also seamlessly integrate content from your existing CMS, ensuring smooth and efficient content flow. Our team excels in designing banners and ads, crafting blog content, and composing knowledge base articles, creating visually appealing and informative materials that boost user engagement. We also use AI for automatic content transformation to standardise layouts and create uniform, SEO-optimised content, ensuring consistency and improving discoverability for community growth.

Emails

Boost community engagement with our email services. We enhance OOTB templates with dynamic content to draw users back. We design custom templates that align with your brand, ensuring consistency and professionalism. We also manage campaigns, notifications, and automation rules to streamline communications and improve registration conversions with targeted strategies and personalised messaging.

Member Onboarding

Welcome new members with our structured onboarding programs. We create interactive tours, user prompts, and CTAs to guide newcomers. Our program includes personalised introductions and mentoring from experienced users, fostering a supportive environment. We also use A/B testing and personalisation for different member levels to ensure the most effective onboarding experience.

Custom Pages

Elevate your community with custom-designed pages tailored to your needs. Our team creates unique pages that reflect your brand and meet your community’s specific requirements. Whether you need landing pages, resource hubs, or interactive features, we optimise each for engagement and usability. Using the Khoros platform, we deliver visually appealing, functional pages that enhance your community’s overall experience.

Localisation

Expand your community’s reach with our robust localisation services. We implement locale-based language integration and translation, supporting multiple languages including Arabic, Chinese, and Japanese, as well as RTL (Right-to-Left) writing systems. Our services ensure your platform is accessible and welcoming to a diverse, global audience, enhancing user experience and engagement across different regions.

Who we’ve helped

Khoros is a powerful digital engagement platform that helps businesses connect with customers and deliver seamless experiences across key channels. It offers solutions for optimising contact centres, managing social media, and fostering self-service communities, all while providing strategic services, coaching, and valuable resources. By leveraging Khoros’ technology, brands can enhance customer engagement, boost loyalty, improve service efficiency, and stay competitive in a digital-first world. Join Khoros to unlock the full potential of your customer interactions.

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