AGL Lithium Community

Background

Hinterlands worked with AGL to revamp the mobile version of their community including a redesign of the Energy Blog. Hinterlands has been working closely with AGL since 2016 to continuously improve the usability and appearance of their community.

Our goal was to not only give the AGL Community a fresh new look, but to make it easier for existing and new customers to access useful content, find answers and ask questions directly within Community.

Hinterlands acheived a seamless customer experience across all devices through thoughtful UX design and alignment with the AGL brand.

Services Provided
  • UX & Platform
    consultation
  • Front End Web
    Development
  • Quality Assurance
    Testing
  • Customisation
    API Development
  • Technical
    Support
  • Platform
    Optimisation

Statistics

  • 8,000 Support deflections p/mth
  • 110% increase in community visits year-on-year
  • 61% Bounce rate decrease
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